CorentisHow to make a complaint
If something has gone wrong, you can raise a complaint at any time. This page explains how complaints about a lending product built on Corentis are received, acknowledged and handled — and how to escalate if you are not satisfied with the outcome.
Illustrative demo. This page describes the intended complaints approach for the Spanish market. Corentis is a technology platform, not a lender; a complaint about a loan is handled by the licensed entity operating the product. Entity-specific details are confirmed before launch.
Three steps, with a clear escalation route
Most issues are resolved quickly at the first step. The route below makes sure an unresolved complaint always has somewhere to go.
Contact customer support
Get in touch with the operating entity's customer support first. Many questions and issues can be sorted out at this stage without a formal process.
Submit a formal complaint
If support cannot resolve it, submit a formal complaint to the entity's customer-care service. It is acknowledged on receipt and handled within the legally applicable timeframe, with a reasoned written response.
Escalate if unresolved
If you are still not satisfied, you can escalate to the competent external dispute-resolution body or supervisor. The exact body and deadlines are entity- and jurisdiction-specific and are confirmed before launch.
What to include
Giving us the right detail up front helps us look into your complaint quickly and give you a clear answer.
- Your identity — full name and a way to contact you.
- A reference — your loan or application reference, if you have one.
- A description — what happened, with relevant dates.
- Your desired outcome — what you would like us to do to put it right.
Submit a complaint
Fields marked * are required.
Complaint received
Thank you. Your complaint would be acknowledged and reviewed by the operating entity's customer-care service within the applicable timeframe, and you would receive a written response.
Illustrative form. This form is for demonstration only. It does not submit to any backend and no real complaint is stored or sent.